Cancellation and refund policy

We confirm an order only after we have verified your payment with Razorpay.

If a payment fails but money is debited from your account, Razorpay or your bank normally reverses it automatically.

If your payment is approved but we cannot accept it automatically (for example, because the order had already been paid, changed or expired), we do not collect it straight away. Our team reviews it, and unless we contact you and keep the order, Razorpay releases the amount back to you automatically.

How long a reversal takes depends on your payment method and bank, so we cannot promise a fixed date. If you need help, write to us with your payment reference.

You can cancel your plan for a full refund at any time before your first box is dispatched.

Once the first box has been dispatched, a prepaid plan generally cannot be cancelled for the remaining boxes.

This does not affect your rights if a box is not delivered, arrives damaged or is not as described (see our shipping and delivery policy), or any other rights you have under applicable consumer law.

Approved refunds go back to the original payment method. Our team starts the refund through Razorpay. How long it then takes to reach your account depends on your payment method and bank, so we cannot promise a fixed date.

If you are charged twice for the same order, we review it and refund the extra payment in the same way.

Email privacy.mindlibrary@gmail.com with your order number (it starts with ML-) and, for a payment question, your payment reference.